Telephone Sales Skills - The Incoming Call (Re-active) 

Telephone Sales Skills
A practical and participative programme designed to create a professional telephone sales skill persona and control the conversation to gain a positive end sales result.

By adopting professional telephone sales skills, companies can not only increase customers confidence more importantly - increase business. Confidence and opinion is certainly vital when potential customers call you for the first time - This is perhaps one of the largest areas of sales skills training, yet the most under utilised.

  * Course Content
  * Projecting the correct Self & Company Image
  * Effective Questioning & Listening Telephone Skills
  * Presenting your products / service through your customers eyes/ears
  * Overcoming objections and Directing the conversation
  * Handling Complaints an Difficult telesales Situations Professionally
  * Effective telesale Closing Techniques
  * Practical Telephone sales skills Exercises

Telephone Sales & Skills 2 - The Outgoing Call (Pro-Active)

Telephone Sales Skills Training

This programme is designed to remove the fear that many people feel when making pro-active telephone calls. The course will benefit anyone who has to pro-actively sell or those who need to make effective follow up calls. It is also an excellent introduction for companies moving from the traditional order taking, towards the more dynamic order telephone sales skills making.

  * Course Content
  * Planning & Preparation
  * Getting through to the Decision Maker
  * Opening the Call
  * Seeking out Relevant Information
  * Discussing Benefits
  * Handling Objections
  * Recognising Buying Signals
  * Gaining a Positive End Result
  * Practical Exercises

Who Will Benefit? Anyone who needs to make or increase business over the telephone to existing or potential customers